Terms of Use — Trufast

1. Acceptance of these terms

These Terms of Use ("Terms") govern your access to and use of the Trufast website at www.trufastco.com (the "Website"). By accessing or using the Website you agree to be bound by these Terms and by our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Website.

Any terms or conditions that you seek to impose, or that conflict with these Terms, do not apply unless Trufast has expressly accepted them in writing.

2. Who we are

The Website is operated by Trufast ("Trufast", "we", "us" or "our"), a road transport and logistics company focused on the United Arab Emirates and the wider GCC region. Our services include land transportation and freight coordination, heavy truck cargo transportation, customs brokerage support and refrigerated truck transportation. [Insert the full legal name, licence number and registered address of the operating entity.]

You can contact us at info@trufastco.com.

3. Scope and service terms

These Terms apply to the Website and to the information and features made available on it. They do not govern the transport, customs or logistics services themselves. Each shipment is performed under a separate written agreement, quotation, booking confirmation or standard trading conditions issued by Trufast (the "Service Terms"), which set out the applicable prices, conditions, insurance arrangements and limits of liability. If there is any conflict between these Terms and the Service Terms in relation to a shipment, the Service Terms prevail.

Where we offer tools on the Website that require registration or acceptance of additional conditions, such as a customer portal or shipment tracking, those conditions will be presented on the relevant page and must be accepted before use.

4. Permitted use and restrictions

The Website is made available for general information about Trufast and its services and for contacting us. You may use the Website for lawful purposes only and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, anyone else. In particular, you agree not to:

use the Website in any way that breaches applicable local, national or international law or regulation, or that infringes the rights of any person;
attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer or database connected to it, or to any restricted area of the Website;
introduce viruses, malicious code or other harmful material, or take any action that damages, disables, overburdens or impairs the Website or interferes with any other party's use of it;
use robots, spiders, scrapers, data mining tools or other automated means to access, copy or monitor the Website or its content without our prior written consent;
circumvent, disable or interfere with any security or technical measure that protects the Website or its content;
copy, reproduce, republish, frame or redistribute any part of the Website, or exploit it commercially, other than as permitted by these Terms;
make false or misleading statements about Trufast or its services, or suggest that Trufast endorses you, your business or your content without our written permission;
use the Website to send unsolicited communications or to impersonate any person or organisation.

5. Information on this website

The content of the Website, including descriptions of services, routes, coverage, capacity, transit times and any indicative rates, is provided for general information only. It may change without notice, may be incomplete or out of date, and does not constitute an offer, a binding quotation or a guarantee that any particular service, route or capacity is available at a given time. You should not rely on it as the sole basis for any decision, and should confirm any requirement directly with us.

All services described on the Website are subject to route and service availability, applicable licensing, customs, security and regulatory procedures, and the Service Terms agreed for each shipment. We make reasonable efforts to keep the Website accurate and up to date, but we do not warrant that the content is complete, accurate or current at all times, and we accept no responsibility for errors or omissions.

6. Enquiries and quotations

Contacting us through the Website or by email does not create a contract for transport or logistics services. Any quotation we provide in response is indicative until confirmed in writing and remains subject to the Service Terms. A contract for services is formed only when Trufast issues a written agreement, quotation acceptance or booking confirmation, which will set out the applicable terms, conditions, pricing and limits of liability for that shipment.

7. Communications and submissions

Other than personal data, which is handled in accordance with our Privacy Policy, any information, feedback, suggestions or other material you send to us through or in connection with the Website will be treated as non-confidential. You grant Trufast the right to use such material for its business purposes, including improving its services, without compensation or acknowledgement to you.

You are responsible for anything you send us and warrant that it is accurate, lawful, does not infringe the rights of any third party and does not contain anything defamatory, offensive or malicious.

8. Intellectual property

The Website and its content, including the Trufast name, logo, symbol, wordmark, text, graphics, photographs, films, animations, page layouts, software and underlying code, are owned by or licensed to Trufast and are protected by copyright, trademark and other intellectual property laws in the UAE and internationally.

You may view, download and print pages from the Website for your personal, non-commercial reference, provided you keep all copyright and proprietary notices intact. You may not otherwise reproduce, modify, distribute, publicly display, republish or create derivative works from any part of the Website, or use any Trufast trademark, without our prior written permission.

9. Third-party links

The Website may contain links to third-party websites or resources, including authorities, partners and social media platforms. These links are provided for your convenience only. We have no control over the content of those sites, do not endorse them, and accept no responsibility for them or for any loss or damage that may arise from your use of them. You access them at your own risk and subject to their own terms.

10. Sanctions and trade compliance

By using the Website or requesting our services you represent that neither you, nor the business you represent, nor any person owning or controlling that business is the subject of trade or economic sanctions, is listed on any sanctions list maintained by the United Arab Emirates, the United Nations, the United States, the European Union or the United Kingdom, or is located in a comprehensively sanctioned country or territory.

Trufast may decline to respond to an enquiry, refuse or suspend access to the Website, or decline, suspend or cancel any shipment where it reasonably considers that proceeding would breach, or create a risk under, applicable sanctions, export control, customs, anti-money laundering or anti-bribery laws.

11. Suspension and termination

We may suspend, restrict or terminate your access to all or part of the Website at any time, with or without notice, including where we believe you have breached these Terms or where it is necessary for security, maintenance or legal reasons. On termination you must stop using the Website and destroy any copies of its content in your possession. Sections of these Terms that by their nature should survive termination, including those on intellectual property, disclaimers, liability and indemnity, will continue to apply.

12. Disclaimer

The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Trufast, its licensors and suppliers exclude all representations, warranties and conditions relating to the Website and its use, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement and accuracy.

We do not guarantee that the Website will be uninterrupted, timely, secure or free from errors or viruses, that any defects will be corrected, or that the information on it is complete or current.

13. Limitation of liability

To the fullest extent permitted by applicable law, Trufast, its directors, employees, agents and suppliers will not be liable for any loss or damage of any kind arising out of or in connection with your use of, or inability to use, the Website or any content on it, or your reliance on that content, including any direct, indirect, incidental, special or consequential loss, loss of profit, revenue, business, goodwill or data, or damage to reputation, however caused and whether in contract, tort or otherwise.

Where liability cannot be excluded, Trufast's total aggregate liability to you in connection with the Website in any twelve-month period will not exceed [AED 500 or such other amount as Trufast's legal adviser recommends].

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law. Liability in respect of any transport or logistics services is governed exclusively by the Service Terms for those services.

14. Indemnity

You agree to indemnify and hold harmless Trufast, its directors, employees and agents from and against all claims, liabilities, losses, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with your breach of these Terms, your misuse of the Website, your violation of any law or the rights of any third party, or any material you submit to us.

15. Cybersecurity

We may monitor the Website to protect it and its users. We may investigate any suspected or actual breach of security or misuse of the Website, cooperate with law enforcement and other authorities in doing so, and take legal action against anyone who attempts to gain unauthorised access to the Website or its systems or who otherwise interferes with them.

16. Force majeure

Trufast is not liable for any failure or delay in making the Website available, or in responding to enquiries, caused by events beyond its reasonable control, including natural disasters, extreme weather, epidemics, acts of government, sanctions, war, terrorism, civil unrest, strikes, road or border closures, cyberattacks, and failures of telecommunications, power or hosting services.

17. Privacy

Any personal data you provide to us through or in connection with the Website is handled in accordance with our Privacy Policy, which forms part of these Terms.

18. Changes to these terms

We may update these Terms from time to time. The revised Terms will be published on this page with an updated "Last updated" date and will apply from the date of publication. Your continued use of the Website after that date constitutes acceptance of the revised Terms, so please review this page periodically.

19. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or the Website, including non-contractual disputes or claims, are governed by and construed in accordance with the laws of the United Arab Emirates. The courts of [the Emirate in which Trufast is licensed, to be confirmed], United Arab Emirates, have exclusive jurisdiction to settle any such dispute or claim.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.

20. Contact

If you have any questions about these Terms, please contact us at info@trufastco.com.